OxyFlow Refund & Cancellation Policy

Refund Policy

At OxyFlow, we are committed to providing exceptional experiences and maintaining the highest standard of service for all of our clients. Due to the nature of our bookings, preparation, and limited session availability, we do not offer refunds for any purchased services, classes, workshops, events, memberships, gift vouchers, or packages.

If you are unable to attend your booked session or are otherwise unable to use your purchase, we are happy to offer one of the following alternatives, subject to our booking terms and conditions:

• Store Credit – A credit equal to the value of your booking that can be used towards a future OxyFlow service.

• Alternative Session – Your booking may be transferred to another group session, workshop, or event where appropriate and subject to availability.

• Private Session Credit – Your booking value may be applied towards a private session, with any applicable price difference payable by the client.

• Gift Card – Upon request, the value of your booking may be converted into an OxyFlow gift card that can be used by you or gifted to another person.

Store credits and gift cards are non-refundable and cannot be redeemed for cash.

Cancellations and Rescheduling

Where sufficient notice is provided in accordance with OxyFlow's booking policy, we will make every reasonable effort to accommodate a transfer or reschedule. Requests are subject to availability and must be approved by OxyFlow.

Late cancellations, missed appointments ("no-shows"), or failure to attend without notice may result in the forfeiture of the booking value and may not be eligible for a store credit or transfer.

Exceptional Circumstances

OxyFlow understands that unforeseen circumstances can arise. In exceptional cases, management may, at its sole discretion, consider alternative arrangements. Any exception made does not create an obligation to provide refunds or similar exceptions in future circumstances.